Redsys

We perform support in Open lines chat. You can reach us via:

1. The chat right in your Bitrix24 (the link opens a chatbox in your Bitrix24).
   
2. The chat at our site informunity.us (the icon in the right bottom corner opens a chatbox). After the start of the dialog enter your email so that you could receive a notification about our reply and the communication history even after you close tab with the chat in your browser.
   

The first way is the most convenient one: you will always find our reply and the communication history in your Bitrix24 messenger. But for the link to work in Bitrix24 On-premise, you must have all necessary modules installed and the portal must have Internet connection. If the first option does not work for one reason or another, please proceed with the second one.

Please note that we do not provide technical support via phone or email.

If you haven't received a prompt response, please wait for us to reply. We work from 9 am till 6 pm (GMT+3), Mo-Fri.

We care about your feedback and do our best to answer all of your questions. Text us :)  

To use the app, you need an account in Redsys.

Install the app in your Bitrix24 and connect it to your account in the Redsys payment system.

By default, Bitrix24 numbers orders starting from 1 (1, 2, 3, etc.), while Redsys requires that both order and invoice numbers contain at least four digits, starting from 1 (1000, 1001, 1002, etc.). Also, please kindly note that for Redsys to process the payment, the order number in Online Store must differ from the invoice number in CRM.

Thus, if you are launching the store and there are less than a thousand orders, for integration with Redsys to work correctly, you need to set the appropriate order numbering in the Online Store:

1. In the main menu, select Online Store → More → Settings → Online Store Parameters.
   
2. In the Order numbering template section, select Enable order numbering and enter 1000 in the Start sequential numbering with field.
   
3. Apply settings.
   

Then you need to configure invoice numbering in CRM:

1. In the main menu, select CRM → Settings → Auto numbering template → For Invoices.
   
2. In the Order numbering template section, select Enable order numbering, enter 1001 in the field Start sequential numbering with, and 2 in the field Increment sequential numbers by.
   
3. Apply settings.